Willy Wonka Pinball Smokestack

Returns happen. Here is how we work returns and exchanges. We will*:

• Happily issue you a refund for the cost of the item (minus return shipping) if you change your mind or if you ordered the wrong item within 45 days of receiving it
• Gladly exchange an item if you find it to be defective
• Absolutely replace items damaged during shipment but PLEASE do not discard its original packaging! And PLEASE do not attempt repair as often this can cause more issues!

In all of the above cases, please email us or use our contact form to initiate your return. Please include the following information in the request for return/exchange:

1. Order name and order number
2. Item(s) you are seeking to return
3. In the case of damage or defect, please include a photo of the item 

Once your return is received, your refund or exchange will be processed, and a credit (if applicable) will automatically be applied to your credit card or original method of payment.

*Please note: we sell products from many different manufacturers and who each have their own return and refund policies. Please contact us prior to purchase if you have questions about a return.