Returns happen. Here is how we work returns and exchanges. We will:

• Gladly exchange an item if you find it to be defective. And PLEASE do not attempt repair as often this can cause more issues!
• Absolutely replace items damaged during shipment but PLEASE do not discard its original packaging! 
• Happily issue you a refund for the cost of the item (minus return shipping plus 5% transaction fee) if you change your mind or if you ordered the wrong item within 45 days of receiving it. 

In all of the above cases, please email us or use our contact form to initiate your return. Please include the following information in the request for return/exchange:

1. Order name and order number
2. Item(s) you are seeking to return
3. In the case of damage or defect, please include a photo of the item 

Once your return is received, your refund or exchange will be processed, and a credit (if applicable) will automatically be applied to your credit card or original method of payment.

All of Mezel Mods return policies are applied to Chroma and Pinball Universe products as well as the following.

Non-defective Chroma Hardware are subject to a 15% restocking fee. Please contact Mezel Mods before the returning.

If you have any issue or problems with your mod, please reach out to us via email. We are VERY responsive and will ALWAYS make it right. Our mods are tested multiple times before shipment. If you alter, destroy or try to fix your mod BEFORE reaching out to us we cannot troubleshoot the issue. Altering the product will void any warranty and we reserve the right to not replace the item.

RETURNS

If for any reason you are not satisfied with your mod, you can return it for a refund (less any shipping charge and paypal/cc fees that we incur)or exchange within 30 days but we may refuse or delay returns if fraud or abuse is suspected.

All returns within 30 days for non-defective items are subject to a 15% restocking fee.  You must email us prior to returning any items.

We do not accept returns after 30 days.

We offer a lifetime guarantee on all non-motorized mods.  This lifetime guarantee is simple:  If your mod fails to perform, at our discretion, we will either repair or replace it, free of charge, for as long as you own your game, you just pay the return shipping charge.  This guarantee applies to the original owner only.  Non-motorized mods have a 30 day guarantee.

There are no returns/exchanges on Custom Backbox Mods. These are custom made.

EXCHANGES

If you change your mind and want to exchange your item for a different one, please initiate an exchange via email. You will be responsible for all shipping costs related to the exchange.

Depending on where you live, the time it may take for your exchanged product to reach us, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will contact you once it has been received and the exchanged item shipped back out you with tracking information.