If you have any issue or problems with your mod, please reach out to us via email. We are VERY responsive and will ALWAYS make it right. Our mods are tested multiple times before shipment. If you alter, destroy or try to fix your mod BEFORE reaching out to us we cannot troubleshoot the issue. Altering the product will void any warranty and we reserve the right to not replace the item.
RETURNS
If for any reason you are not satisfied with your mod, you can return it for a refund (less any shipping charge and paypal/cc fees that we incur)or exchange within 30 days but we may refuse or delay returns if fraud or abuse is suspected.
All returns within 30 days for non-defective items are subject to a 15% restocking fee. You must email us prior to returning any items.
We do not accept returns after 30 days.
We offer a lifetime guarantee on all non-motorized mods. This lifetime guarantee is simple: If your mod fails to perform, at our discretion, we will either repair or replace it, free of charge, for as long as you own your game, you just pay the return shipping charge. This guarantee applies to the original owner only. Non-motorized mods have a 30 day guarantee.
There are no returns/exchanges on Custom Backbox Mods. These are custom made.
EXCHANGES
If you change your mind and want to exchange your item for a different one, please initiate an exchange via email. You will be responsible for all shipping costs related to the exchange.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will contact you once it has been received and the exchanged item shipped back out you with tracking information.
