Usually ship in 5-7 days from Mezel Mods via First Class USPS mail (Priority available for International customers). US domestic shipping delivery estimated between 2-5 business days. International shipping delivery via USPS First class international (tracking limited to US) or USPS Priority (full package tracking). First class International estimated between 10-14 business days however some destinations can take up to 30 days. Priority International estimated between 7-10 business days. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
First of all, you wouldn't be looking at this page if you hadn't already purchased something- so thank you for your order! And we get it. Returns happen. Here is how we work returns and exchanges. We will:
- Happily issue you a refund for the cost of the item (minus return shipping) if you change your mind or if you ordered the wrong item
- Gladly exchange an item if you find it to be defective
- Absolutely replace items damaged during shipment but PLEASE do not discard its original packaging!
In all of the above cases, please email us to initiate your return. Please include the following information in the request for return/exchange:
- Order name and order number
- Item(s) you are seeking to return
- In the case of damage or defect, please include a photo of the item
Once your return is received, your refund or exchange will be processed, and a credit (if applicable) will automatically be applied to your credit card or original method of payment.
Our products are built to last however breakage of some parts can occur during gameplay. We guarantee our products against breakage due to design or workmanship.