Returns happen. Here is how we work returns and exchanges. We will:
- Gladly exchange an item if you find it to be defective. And PLEASE do not attempt repair as this can often cause more issues!
- Absolutely replace items damaged during shipment, but PLEASE do not discard their original packaging!
- Happily issue you a refund for the cost of the item (minus return shipping plus 5% transaction fee) if you change your mind or if you ordered the wrong item within 30 days.
Once your return is received, your refund or exchange will be processed, and a credit (if applicable) will automatically be applied to your credit card or original method of payment.
How to Request a Return or Cancellation - Self Serve
https://account.mezelmods.com
If you need to request a return or cancellation for your order, you can do so from your order page.
- Open your order page
- Sign in to your customer account using the email address you used for your order
- Enter the 6-digit verification code sent to your email
- Open your order
- Select the option to request a return or cancellation, if it’s available for that order
- Follow the steps shown on screen and submit your request
Important things to know:
- You can submit return requests only for orders that are fulfilled or partially fulfilled
- Return availability depends on the order and our store’s return rules
Alternative option:
- If you don’t want to use the order page, just reach out to us directly with your order number and request via email or our contact form. Note: returns for defects require photos of the defect.
For EU Customers Only – Cancellations and Returns
If you are a consumer located in the European Union, then the following terms apply to your purchase and supersede any inconsistent or conflicting terms in our standard return, refund, or cancellation policy.
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Right of withdrawal: You have the right to cancel or withdraw from your purchase within 14 days of receiving your goods, without giving any reason.
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How to exercise this right: To exercise this right, you must clearly notify us within the 14-day period using the withdrawal or cancellation method we make available on our store, or by contacting us with your name and order details via email or our contact form.
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Confirmation of request: After you submit your request, we’ll send confirmation of receipt on a durable medium, such as email.
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Refunds: If your cancellation or withdrawal is valid under applicable EU law, then you’re entitled to a refund in accordance with that law.
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Exceptions: Some products or order types might be exempt from cancellation or withdrawal rights where permitted by applicable law.
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Mandatory rights: Nothing in this section limits any mandatory consumer rights available under applicable EU law.
Supremacy Clause:
If there is any conflict between this For EU Customers Only – Cancellations and Returns section and any other part of our standard return, refund, or cancellation policy, then this section will control for orders made by EU consumers.
