Installation difficulty varies by product. Detailed installation instructions for Mezel Mods products can be found on our Support page for detailed installation instructions. Installation instructions are included in shipment for all other designers products.
Usually ship in 5-7 days from Mezel Mods via First Class USPS mail (Priority available for International customers). US domestic shipping delivery estimated between 2-5 business days. International shipping delivery via USPS First class international (tracking limited to US) or USPS Priority (full package tracking). First class International estimated between 10-14 business days however some destinations can take up to 30 days. Priority International estimated between 7-10 business days. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
First of all, you wouldn't be looking at this page if you hadn't already purchased something- so thank you for your order! And we get it. Returns happen. Here is how we work returns and exchanges. We will:
Happily issue you a refund for the cost of the item (minus return shipping) if you change your mind or if you ordered the wrong item
Gladly exchange an item if you find it to be defective
Absolutely replace items damaged during shipment but PLEASE do not discard its original packaging!
In all of the above cases, please follow these easy steps to initiate your return (for International orders please see below):
Locate your order number and shipping zip code
Visit our our returns portal, complete the return reasons and print your return shipping label
Fill out the return form included on the bottom of your packing list (or download it here). Please include this form so your return processing is not delayed!
Once your return is received, your refund or exchange will be processed, and a credit (if applicable) will automatically be applied to your credit card or original method of payment.
Our products are built to last however breakage of some parts can occur during gameplay. We guarantee our products against breakage due to design or workmanship.
International Orders
Unfortunately, the Returns Portal does not support Internationally shipped returns. Customers wishing to return or exchange an item should contact our support for details. We will gladly replace defective items however exchanges will require you to return the item to
Mezel Mods 504 Frontage Road NE STE B Rio Rancho, New Mexico 87124 USA
We will process your requested exchange once the item has been received.
Details
The Polaris Carbon Steel Pinball is what we believe is the shiniest carbon steel pinball on the market! The solid carbon steel pinball is economically priced and popular for use in pinball machines that make extensive use of magnets. While all balls will eventually retain some magnetism, carbon pinballs take notably longer for this to occur.
Balls are shipped with a thin oil coating and require cleaning in Isopropyl Alcohol and polishing with a dry with an old cotton t-shirt.
Had a pinball mechanics come over to the house and look at the balls that were stuck in the Pizza Parlor. Since this was the second time , now with your Polaris balls. At first i ...view morethought it was the post not letting them go through. The mechanic said that the balls were sticking to each other and the post was working fine. He took them out and they all would pick up a paper clip. This was after 2 weeks, maybe 100 plays.He said I should stay away from the shiny polished balls like these and get the standard balls from Titan. I also put this on the Facebook group, Pinball Repair Help Group, and showed your picture of these balls. They said the same things. Check the post, which he did, and stay away from super shiny balls. I dont blame you, just thought i would get better results with them than the originals. I havent tried the Titan Balls yet. I still have your Polaris balls in the game. Probably only been 50 games on them so far. I still think this is something Stern should have figured out and fixed somehow. When the 3 balls come out the one is held on the strong magnet and the other 2 magnetize against it and spin around. Reminds me of how I used to magnetize a screwdriver by rubbing it back and forth on a magnet. I think it will happen no matter what balls I get, just need to find the best ones for this game. view less
Bought 25 of these for my TMNT 2020 Pin because the original balls magnetizes in 4 weeks of home play and these were suppose to be good for magnet games as mentioned. They magnetiz...view moreed in 2 weeks. I am on my second set of 6 now and it has been a week, so we will see. Not what I expected. All other mods that I have bought from you have been great though! view less
Thank you for sharing your experience- we have loads of experience on these balls and are curious about the cause of your issue. We have not found any similar instances of this problem from the manufacturer but do see some users reporting what they believe to be the magnetization of balls more quickly than usual in TMNT 2020.
Please send us where you are experiencing issues specifically in the game as we believe that there may be another issue altogether.
